Milwaukee Repair Survey Terms & Conditions
Milwaukee Repair Survey - Prize Draw 1 winner: B. Thompson - ACT
Milwaukee Repair Survey - Prize Draw 2 winner: N. Mundy - QLD
Milwaukee Repair Survey - Prize Draw 3 winner: V. Caffarella - QLD
Milwaukee Repair Survey - Prize Draw 4 winner: M.Chiumya - WA
Milwaukee Repair Survey - Prize Draw 5 winner: Adriano D - VIC
Milwaukee Repair Survey - Prize Draw 6 winner: K. Thomas - VIC
Milwaukee Repair Survey - Prize Draw 7 winner: R. Tompkins - VIC
Milwaukee Repair Survey - Prize Draw 8 winner: R. Prince - VIC
Milwaukee Repair Survey - Prize Draw 9 winner: B. Wilcox - QLD
Milwaukee Repair Survey - Prize Draw 9 winner: J. Mead - VIC
Schedule to Terms & Conditions of entry
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Promotion name |
Milwaukee Repair Survey |
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Eligible Countries |
Australia |
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Promoter |
Techtronic Industries Australia Pty Limited trading as Milwaukee Tool (Australia) (ABN 98 002 277 509) of 611 Blackburn Road, Notting Hill, Victoria 3168. You can contact the Promoter in relation to this competition and these Terms and Conditions by phone (on 1300 645 928) or by post (at PO Box 302 Mount Waverley, Victoria 3149). |
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Competition Period |
Entry Period 1: 12.01am (AEDT) on 01/04/2026 to 11.59pm (AEST) on 30/06/2026. Entry Period 2: 12.01am (AEST) on 01/07/2026 to 11.59pm (AEST) on 30/09/2026. Entry Period 3: 12.01am (AEST) on 01/10/2026 to 11.59pm (AEDT) on 31/12/2026. Entry Period 4: 12.01am (AEDT) on 01/01/2027 to 11.59pm (AEDT) on 31/03/2027. |
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Who can enter? |
Only Australian residents who: (a) are aged 18 or over; (b) are an owner of a Milwaukee Tool sent for repair to Milwaukee via an authorised retailer or a Milwaukee representative; and ( c) are invited by the Promoter to enter via swing tag attached to their repaired Milwaukee Tool. |
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Who can't enter? |
Directors, officers, management and employees (and their immediate families) of: (a) the Promoter; and (b) the agencies, companies or participating premises associated with this competition.
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Website |
https://www.milwaukeetool.com.au/milwaukee-repair-survey-tcs.html |
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Entry instructions |
To enter, you must, during the Entry Period in which you receive your swing tag:\ (a) scan the QR code on the swing tag attached to your repaired Milwaukee Tool; and (b) follow the instructions to complete and submit the promotional survey including: Each promotional survey validly submitted during an Entry Period will grant you 1 entry into the competition in the relevant Entry Period. For clarity: • you will receive one chance to complete a survey for each swing tag received (i.e. one entry for each Milwaukee Tool repaired that is returned with a swing tag); and The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of submitting an entry. |
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How many winners will there be and how will they be chosen? |
There will be 4 winners determined in respect of this competition – 1 winner per Entry Period. There will be 1 draw conducted in respect of each Entry Period. \ Each draw will be conducted at 10am (AEST/AEDT as relevant) at Gadens Lawyers, L13 447 Collins Street, Melbourne VIC 3000, as follows:
The first valid entry drawn randomly in each draw from the entries received during relevant Entry Period will win a prize. The Promoter may draw additional reserve entries in a draw and record them in order, in case a winning entry/entrant is deemed invalid or a prize is unclaimed (Reserve Entrants). Entries received in an Entry Period will not roll over to subsequent draws. |
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What can I win? |
There are 4 prizes available to be won – 1 prize per Entry Period. Each prize is a Milwaukee PACKOUT™ Stack valued at $989 RRP and consists of the following:
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Total prize pool |
The prize pool for each Entry Period is valued at $989 RRP. The overall total prize pool is valued at $3,956 RRP. |
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How many times can I enter? |
You can enter multiple times, provided you only enter once per swing tag you receive from your completed Milwaukee Tool repair. For clarity:
Each entry must be submitted separately in accordance with these Terms and Conditions. |
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How and when will the winner/s be informed? |
Winners will be notified by phone and in writing by email within 7 days of determination and will have their first name initial, last name and postcode published on the Website for a period of 28 days, as follows:
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Unclaimed prize/s |
Each prize winner must claim their relevant prize by 5pm (AEDT/AEST, as relevant) on the prize claim date, in the table below, that corresponds with the Entry Period and Draw Date on which the prize winner was determined. If a prize has not been accepted or claimed by the relevant prize claim date below or if, after making all reasonable attempts, the Promoter can't contact a winner (or a winner does not contact the Promoter) by the prize claim date above, the relevant entry/ies will be discarded and the Promoter will either re-award the relevant prize/s to Reserve Entrant/s and/or carry out an unclaimed prize draw at the date, time and place stated below to randomly distribute the prize/s amongst valid entrants who (if possible) have not already won an unclaimed prize.
All winners of any unclaimed prizes will be informed by phone and in writing by email within 7 days of determination and will also have their first name initial, last name and postcode published on the Website for a period of 28 days, as follows:
If any prize remains un-won at the end of this competition, or if a prize winner cannot be found, that information will be published on the Website on 27/05/2027. |
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Collection and use of your personal information |
If you are a winner, you must take part in all publicity, photography and other promotional activity as the Promoter requires, without any compensation. You consent to the Promoter using your name/s and image/s in any promotional or advertising activity. The Promoter may collect your personal information directly or through the Promoter's agents or contractors. The Promoter will use your personal information to conduct and manage the competition. The Promoter may disclose your personal information to the Promoter's related companies, agents and contractors to assist in conducting this competition, communicating with you or storing data. This may include disclosures to organisations outside Australia including in places such as, the United States, Hong Kong and the Philippines. Where you have opted-in to receive marketing from the Promoter, you consent to the Promoter keeping your personal information on its database to use for future marketing purposes, including contacting you by electronic messaging provided that where required by the Spam Act 2003 (Cth), the Promoter includes a functional unsubscribe facility in each direct marketing communication it sends you that you may use to opt-out of any further such communications and provided that the functional unsubscribe facility complies with the Spam Regulations 2021 (Cth). By entering, you consent to receive email or SMS messages from the Promoter without any functional unsubscribe facility if they relate primarily to the conduct of this competition. The Promoter’s Privacy Policy (see www.milwaukeetool.com.au/privacy-policy.html) includes information about: (a) how to seek access to the personal information the Promoter holds about you and seek correction of the information; and |
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Permit numbers |
Authorised under: ACT Permit No. TP25/03184 |
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1. These Terms and Conditions incorporate and must be read together with the details outlined in the table above. Information about prizes and how to enter forms part of these Terms and Conditions. By entering, you accept these Terms and Conditions.
Entry
2. Your entry must be received during the Competition Period and will be deemed to be received only when received by the Promoter. You will receive an on-screen message confirming you have successfully completed your survey. The Promoter is not liable for any problems with communications networks outside its reasonable control. You are responsible for your own costs associated with entering. If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.
Prizes
3. Prizes and all elements of prizes must be taken as specified, as and when offered and cannot be altered or changed in any way by you or will be forfeited, and if forfeited, the Promoter will not be liable. If you forfeit the prize or any element of the prize for whatever reason, you will not be given cash or any alternative prize as a substitute. Prize/s are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter.
4. You are responsible for all other unspecified costs related to the prize, including insurance (including excesses), additional taxes, installation costs, costs associated with ongoing use of the prize, etc.
5. The Promoter is not responsible for any dispute between you and any person with whom you choose to, or choose not to, share a prize.
General
6. Any material failure by you to comply with the conditions imposed by the prize supplier(s) may result in the prize being cancelled or withdrawn without liability for the Promoter or the prize supplier(s).
7. You must, if required by the Promoter, sign disclaimer and release forms provided by the Promoter in favour of the Promoter and other parties before taking the prize. If you do not sign, your entry will be deemed invalid and you will lose any entitlement to a prize.
8. If you or your entry are deemed by the Promoter to breach these Terms and Conditions materially, your entry (or at the Promoter's discretion, all of your entries) may be discarded. The Promoter may, at any time, require you to produce documentation to establish to the Promoter's reasonable satisfaction the validity of your entries and/or verifying your identity (including documentation establishing your identity, age, place of residence and place of employment). Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.
9. You must not:
(a) tamper with the entry process (including but not limited to manipulating the system via bots, script use, or any other means to circumvent the entry process);
(b) engage in any conduct that may jeopardise the fair and proper conduct of the competition;
(c) act in a disruptive, annoying, threatening, abusive or harassing manner;
(d) do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
(e) breach any law; or
(f) behave in a way that is otherwise inappropriate.
10. If you in the reasonable opinion of the Promoter (and/or a medical professional, as relevant to the circumstances), behave aggressively or offensively, or behave in a manner which may diminish the good name or reputation of the Promoter or any of its related entities or the agencies or companies associated with this competition, is contrary to law or is otherwise inappropriate, the Promoter may cancel the prize or restrict you from participating in any elements of the prize, at its discretion.
11. The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted for reasons outside the Promoter's reasonable control, including failure of any third parties to forward entry forms for inclusion in the draw, where relevant.
12. If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time. In all other respects, the Promoter’s decision in connection with all aspects of this competition is final.
13. Prizes cannot be transferred or exchanged nor redeemed for cash. Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified, or will be forfeited with no replacement. The prize values are correct as at the date of preparing these Terms and Conditions and include any applicable GST. The Promoter is not responsible for any change in prize value. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities.
14. By entering, you request that your full address not be published.
15. If this competition cannot run as planned for any reason beyond the Promoter's control (for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure, government directives, a pandemic, public health orders and the like), the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.
16. The Promoter is not responsible for any tax implications arising from you winning a prize. You should seek independent financial advice. If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.
Liability
17. You may have consumer rights under statute including under the Competition and Consumer Act 2010 (Cth), which may be relevant to any issue or problem you encounter in relation to this competition and cannot be excluded or restricted. Nothing in these Terms and Conditions excludes or restricts those rights. See www.accc.gov.au for more information about those rights.
18. Subject to the previous paragraph, the Promoter and the agencies and companies associated with this competition are not liable (including in negligence) for any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury (including allergies, skin conditions or other reactions, as relevant), illness or death suffered in connection with this competition or any prize, except for any liability which under statute cannot be excluded (in which case that liability is limited to the greatest extent allowed by law).
19. Without limiting the previous paragraphs, the Promoter and the agencies and companies associated with this competition are not liable for any loss of, damage to or delay in delivery of prize/s, or for any damage that occurs to displayed prize/s (where relevant), due to circumstances beyond the Promoter's reasonable control. Unless otherwise specified, prize/s will only be delivered to addresses in Australia.
20. This competition is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Facebook, Instagram and X (Twitter). You provide your information to the Promoter and not to any social media platform. You completely release any relevant social media platforms from any and all liability.