Techtronic Industries Australia Pty Ltd ABN 98 002 277 509 (“we”, “our”, or “TTIA”) is committed to protecting your Personal Information when you engage with us.
This privacy policy (‘Policy’) gives you information about how we collect, use, disclose, store and look after your Personal Information when you visit our TTIA website, purchase our products or use our services or our applications. The Policy covers both our online and offline data collection activities, including Personal Information that we may collect through our various channels including our websites, apps, third-party partners, retailers and/or networks, points of sales and events.
The Policy applies to our Milwaukee Tool Australia (Milwaukee) branded products and services only. If you are located in New Zealand, please view our Milwaukee Tool New Zealand privacy policy here https://www.milwaukeetool.co.nz/privacy-policy.html
This Policy applies to all clients, customers, suppliers of, and applicants for prospective employment or engagement with, Milwaukee. (“you” or “your”).
When you access certain services and products, we may collect information that personally identifies you (“Personal Information”).
We collect your Personal Information for various reasons to carry on our business, including to provide you with our Milwaukee products and/or services, and to facilitate recruitment.
Personal Information may include your: (i) contact information, including name, mailing and email addresses; (ii) residential address, city, state, postcode, area code, gender, age, purchase history, income, hobbies and interests (iii) products you own, model numbers, date and place of purchase; (iv) credit information; and/or (iv) technical information, including your IP address, domain server, type of device, type of web browser and other technical logs depending on how you engage with us.
If you communicate with us by e-mail, or complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information. For example, we may request Personal Information from you when you:
If you are a user of ONE-KEY™-enabled Tools, we also collect your location information, for example, about where your ONE-KEY-enabled Tools are or have been but only if you enable the location function or utilise that service in/on the ONE-KEY™ website, app, or wider ONE-KEY™ platform including related features such as Digital Inventory (together, referred to as ONE-KEY™ Platform). For more information on ONE-KEY™-enabled Tools or the ONE-KEY™ Platform, please visit https://www.milwaukeetool.com.au/innovation/one-key/. If you would like to access any of our products or services or otherwise deal with us on an anonymous basis, please tell us. If this is possible and lawful, we will take reasonable steps to comply with your request. However, we may not be able to provide the services or supply the product in question if we are not provided with the Personal Information requested.
Sensitive Information is a special category of Personal Information and includes, but is not limited to, information about your health, race or ethnic origin, political or religious beliefs, membership of a trade union or association, or criminal record. Generally, we will not collect Sensitive Information about you. However, in certain circumstances, we may need to collect limited Sensitive Information about you, such as where you disclose details of an injury or medical condition to us as part of a claim.
For any Personal Information collected and held by us, we take reasonable steps to destroy or de-identify your Personal Information when it is no longer needed for the purposes for which we collected it.
In some cases, we may not be able to provide you with certain services in the manner in which you may require, or at all, if you refuse to provide us with the Personal Information we need to perform the service. Our products and services are not suitable or intended for, and we generally do not collect or handle the Personal Information of, minors or individuals under the age of eighteen (18) years old. Parental or guardian consent is needed for anyone under the age of 18 years old.
We collect information through various means, including:
Where possible, we collect your Personal Information directly from you. However, in some situations, we may need to obtain your Personal Information from a third party (e.g. our partner or retailer) or other source. If we collect information about you in this way, we will only do so if it is unreasonable or impracticable to collect it from you directly.
We use or disclose your information to better understand your needs and provide you with our products and services. We may share your Personal Information amongst our related bodies corporate in the Techtronic Industries Company Limited (TTI Group) group of companies. We may also use or disclose your Personal Information:
We may de-identify your Personal Information, for example your demographic profile information or purchase information that we hold and use this de-identified information to provide insights and analytics services for Milwaukee to improve our services to you. We may also share de-identified information with third parties for similar purposes.
We may disclose your Personal Information to:
Where we disclose information to third parties, we take reasonable steps to ensure they are bound by specific privacy, confidentiality and non-disclosure obligations when handling your Personal Information.
We may collect, use and disclose your Personal Information for direct marketing purposes, including to tell you about our products and services, or third party partners’ products and services that we think may be of interest and value to you. We may use third party providers to facilitate direct marketing such as:
If you do not want to receive direct marketing from us, you can opt-out by contacting us on the details below, updating your preferences on our website, or clicking on the ‘unsubscribe’ or ‘opt-out’ link in the direct marketing communication provided to you.
Please note taking these steps may not stop all types of online tracking technologies and we are not responsible for the privacy practices of third parties so you should review any third-party relevant privacy policy to satisfy yourself as to how they protect and handle your Personal Information.
We also use the following technologies to collect technical information and general analytics:
You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics when browsing our website. If you do so, you can still access our website, but it may impact your user experience.
In addition to Milwaukee or TTIA cookies, certain third parties may deliver cookies to your device for a variety of reasons. For example, we sometimes use various web analytics tools that help us to understand how visitors engage with our website. Any third party links or advertising on our website may also use cookies; you may receive these cookies by clicking on the link to the third party site or advertising. We do not control the collection or use of information by these third parties, and these third party cookies are not subject to this Policy. You should contact these companies directly if you have any questions about their collection and/or use of information. When linking to any other site, you should always check the relevant website's privacy policy before providing any Personal Information.
You may also opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
We do in some circumstances disclose your Personal Information, such as your name, address and email address to overseas recipients but only to the extent necessary to provide you with the products or services requested by you. For example, Milwaukee Tool located in the United States has access to certain location information and Personal Information particularly in relation to the ONE-KEY™ Platform. We also disclose Personal Information overseas to our related entities and bodies corporate and affiliates located around the world, which include the United States and Hong Kong. More information on the TTI Group and their locations can be found here https://www.ttigroup.com. Other third party overseas recipients may be based in locations around the world, including in the United States and the Philippines.
Those overseas recipients may obtain, process and use your Personal Information for a number of purposes including as set out in this Policy. This may include your e-mail address to address any network and support issues about Milwaukee branded products and services in the areas of power tools, hand tools, test and measurement and accessories.
If we do send your information overseas, we take steps to ensure that there are appropriate privacy, data handling and security arrangements in place to protect your information.
Generally, you have the right to see, obtain a copy of, or request the correction of, Personal Information about you that we may hold. To request access to, or correction of your Personal Information, please contact our Privacy Officer on the details below. If for any reason we are unable to give you access to or correct your Personal Information, we will let you know why in writing (if we can). If you believe that we hold Personal Information about you that you consider to be inaccurate, incomplete or out of date, please contact us on the details below.
There is no fee to request your Personal Information, but sometimes we might charge a fee to cover the time we spend gathering the information you have requested. If there’s a fee, we’ll let you know how much it is likely to be, so you can choose if you wish to go ahead.
We take reasonable steps to protect and safeguard your Personal Information. Generally, we will retain your Personal Information for the period necessary for the purposes for which your Personal Information was collected (as outlined in this Privacy Policy) unless a longer retention period is required by law or if it is reasonably necessary for us to comply with our legal obligations.
We may make changes to this Policy from time to time for any reason. We will publish those changes on our website. Any change we make applies from the date we post it on the website. If you have any questions about our Policy, please contact us on the details below.
If you have a question or complaint about how we collect, use, disclose, manage or protect your Personal Information please contact us using our contact details below.
We will use reasonable endeavours to respond to a complaint within 30 days of receipt.
After investigating a complaint, we will give you written notice about our decision.
We encourage you to contact us first if you have any queries, comments or concerns about the way we handle your Personal Information (our details are in the section immediately below).
However, if you are not satisfied with our handling of any complaint or request by you in relation to your privacy rights or concerns, you also have the right to lodge a complaint directly with the Office of the Australian Information Commissioner (OAIC) online, by mail, fax or email.
For more information, please visit the OAIC website at oaic.gov.au or contact at:
Email: [email protected]
Phone: 1300 363 992
Mail: GPO Box 5288, Sydney NSW 2001
If you have any comments or questions about our Privacy Policy, you may contact us as follows:
Privacy Officer
Techtronic Industries Australia Pty Ltd
PO Box 302,
Mount Waverly, VIC 3149
Email: [email protected]
Phone: 1300 645 928
Last Updated 1 June 2026