Voluntary Recall Notice: M18 FUEL™ Top Handle Chainsaw Learn more >

Voluntary Recall Notice: M18 FUEL™ Top Handle Chainsaw

Milwaukee Tool (Australia) is voluntarily recalling a subset of M18 FUEL™ 12" (305mm) Top Handle Chainsaw (M18FTCHS12) and M18 FUEL™ 14" (356mm) Top Handle Chainsaw (M18FTCHS14).

If the chainsaw is not cleaned and maintained regularly as per the manufacturer’s instructions, the chain brake may not activate correctly if woodchips or debris accumulate. Failure of the chain brake may pose a risk of laceration.

Click here to view the Recall Notice

Affected Product Serial Number Details

M18 FUEL™ 12" (305mm) Top Handle Chainsaw (M18FTCHS12) with serial number 4670 11 listed as the first 6 digits.

M18 FUEL™ 14" (356mm) Top Handle Chainsaw (M18FTCHS14) with serial number 4670 21 listed as the first 6 digits.

Only these M18 FUEL™ Top Handle Chainsaws with these serial numbers are affected. The serial number can be found on the rating plate as per the image below.

 
 

If you have an affected saw:

  1. Stop using the product immediately
  2. Contact Milwaukee Tool (Australia) who will arrange for collection and a free service and repair.
    Phone: 1800 008 816 Mon-Fri 8AM - 5PM
    Email: [email protected]
  3. Do not take the product back to the place of purchase. If the product was purchased as part of a kit, no action is required for the batteries or chargers sold with the kit.

 

FAQs

 

Only M18 FUEL™ Top Handle Chainsaws with these serial numbers are affected:
M18 FUEL™ 12" (305mm) Top Handle Chainsaw (M18FTCHS12) with serial number 4670 11 listed as the first 6 digits.
M18 FUEL™ 14" (356mm) Top Handle Chainsaw (M18FTCHS14) with serial number 4670 21 listed as the first 6 digits.

The serial number can be found on the rating plate as per the image above.

Stop using the saw immediately and contact Milwaukee Tool (Australia) who will arrange for collection and a free service and repair.
Phone: 1800 008 816 Mon-Fri 8AM – 5PM
Email: [email protected]

If the product is not cleaned and maintained in accordance with the Operator's Manual then there is a risk that dust and debris can accumulate over time which could impact the proper functioning of the chain brake. As part of the rework, we will replace the brake assembly and fit modified housing to allow more room for debris to fall away from the brake assembly. This will reduce the risk, even if the required cleaning and maintenance is neglected. Products should always be cleaned and maintained in accordance with the instructions in the Operator's Manual.

Stop using the saw immediately and contact Milwaukee Tool (Australia) who will arrange for collection and a free service and repair.
Phone: 1800 008 816 Mon-Fri 8AM – 5PM
Email: [email protected]
If your serial number is unreadable, stop using the saw immediately and contact Milwaukee Tool (Australia) to help you identify whether the tool is in scope.
Only the saw should be shipped back for repair. Do not include the cutting system (bar and chain), battery, or charger.

These repairs are expected to be completed in 7-10 business days.

Yes, Milwaukee Tool (Australia) will offer free shipping to our repair facilities. Our factory-trained technicians will use genuine Milwaukee parts to repair your saw. Then, your saw will be sent directly to you.

No other chainsaws are affected.

The voluntary recall only impacts a certain sub-set of tools within the above referenced serial numbers. Milwaukee Top Handle Chainsaws which do not have the above referenced serial numbers are not within the scope of the voluntary recall and can continue to be used.